FAQ

FAQ2025-12-04T15:18:32+13:00

Got Questions About Our Services?

Some of the most common questions we get asked about our services are addressed below. If you still have questions, please contact us.

Are payments refundable if I cancel?2025-11-19T14:00:08+13:00

Refunds depend on how much of the service has been completed. Please refer to our terms and conditions or contact us to discuss your situation.

Can I visit or receive updates during my dog’s stay?2025-11-19T13:59:51+13:00

We provide regular updates, videos, or notes depending on the program. Visits are not permitted so as not to hinder your dogs progress 

Do you offer follow-up support after the program has ended?2025-11-19T13:59:34+13:00

Yes. All programs include follow-up guidance, and additional support sessions can be booked if needed.

What does a typical training day look like for my dog?2025-11-19T13:59:18+13:00

Your dog will receive focused training sessions, rest breaks, enrichment, and real-world exposure tailored to your goals and the behavioural issues your dog is presenting.

Do you use food rewards?2025-11-19T13:58:56+13:00

Yes, when appropriate. Food is a highly effective motivator for most dogs, but we always tailor rewards to what each dog finds reinforcing.

Do you work with reactivity or aggression cases?2025-11-19T13:58:40+13:00

Yes. We work with reactivity and aggression. These cases start with an assessment so we can create a safe, structured behaviour plan.

Do you use training equipment or tools?2025-11-19T13:58:21+13:00

We use tools on a case by case basis when appropriate for the individual dog. We always explain why, how, and when any equipment is used.

What training philosophy do you use?2025-11-19T13:58:04+13:00

We follow a rewards-based, science-led approach focused on relationship, clarity, confidence, and emotional wellbeing.

What’s the difference between your services?2025-11-19T13:57:47+13:00

Behaviour Assessments: Understand your dog’s needs and create a training plan. 

Private Coaching: You and your dog learn together with guided coaching. Trainer-owner. 

Day Training: Trainer-led sessions with dedicated handovers for owners. Trainer-dog. 

Puppy Programs: Build critical foundations during early development. Trainer-owner.

Do you offer payment plans?2025-11-19T13:56:12+13:00

No. we offer discounts with block payments, enquire to find out more

What is your service area?2025-11-19T13:55:57+13:00

We are based in Pukekohe, servicing South Auckland and selected surrounding suburbs. Travel fees may apply depending on location.

How long will it take for my dog to be trained?2025-11-19T13:55:39+13:00

Training timelines vary based on your dog’s age, temperament, history, and your consistency at home. After an assessment, we’ll provide a realistic timeframe. Training is forever

Can I participate in the Day Train sessions?2025-11-19T13:55:17+13:00

Day Trains are focused trainer–dog sessions, but you will be fully involved during the scheduled owner coaching sessions.

How does the training my dog receives in Day Trains transfer to me at home?2025-11-19T13:54:43+13:00

Every Day Train program includes structured trainer-owner coaching sessions. We teach you the skills your dog has learned and how to maintain them consistently at home.

What services do you offer?2025-11-19T13:52:17+13:00

We offer behaviour assessments, private training sessions, day training programs, and puppy development services. Each service is tailored to your dog’s individual needs and your training goals.

How do I know which service to choose?2025-11-19T13:52:45+13:00

Start with a Behavioural Assessment. This gives us a clear picture of your dog, your goals, and the most suitable program.

Do I need to be present for the assessment?2025-11-19T13:53:19+13:00

Yes. Your involvement helps us understand your dog’s routine, environment, and behaviour patterns so we can create an accurate plan.

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